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POTATO FAQ

Answers to basic questions about Potato are provided.

What is Potato?


Potato is a messaging app with a focus on speed and security. It's superfast, simple, secure and free. You can send an unlimited amount of messages, photos, videos and files of any type (.doc, .zip, .pdf, etc.). Potato groups have up to 200,000 members and you can create channels to broadcast messages to an unlimited number of subscribers We built Potato to make messaging speedy and safe again, without the usual caveats.

Who is it for?


Potato is for everyone who wants fast , security reliable messaging.Everyone can use Potato and enjoy it. For Business users and small teams,Potato provides large groups,desktop apps and powerful file sharing options; Potato groups can have up to 200,000 members,we support replies,mentions and hashtags that help maintain order and keep communication in large communities efficient;

In case you're more into pictures, Potato has animated gif search, a state of the art photo editor and an open sticker platform (find some cool stickers here). What‘s more, there is no need to worry about disk space on your device. With Potato’s cloud support and cache management options, Potato can take up nearly zero space on your phone.

Is it available on my device?


Potato can be used on smartphones, tablets, and PC, and Potato has supported iOS (10 and higher), Android (4 and higher). You can also use a Windows or OSX desktop application to install. In other words, you can use Potato everywhere with your own cell phone number on most devices.

About privacy


In this era of flooding data, Potato is very concerned about the privacy of users. On this issue, we agree that the most important things are: 1. Protect the user's chat information, prevent third parties (such as officials, employers,etc.) snooping 2. Protect the user's personal data, prohibit third parties such as marketers, advertisers Get this information. We believe that the issue of privacy is very concerned about each user, but also with each user's life is closely related to, so to protect the privacy of users, is the primary task of Potato, we will strive to do, will do well.

How to download the latest version of Potato?


Please go to the official website www.ppct.in/apps to download the corresponding version.

Who can I message?


You can write to people who are in your phone contacts and have Potato. You can also select a public username for your Potato account. Other people will be able to search and find you by that username — and send messages to you even if they don't know your number.

Inviting friends


iOS:You can tell your friends via text message, or send Potato download link directly from other means.

Android: Open the app menu (swipe right in chats list) — Invite Friends. Then choose an application via which you would like to send out invitations.

You can give our website to you friends or give your own link so that they can find you easily on potato even if they don't have your phone number.

What is Groups


Potato groups can have up to 200,000 members each and are extremely powerful communication tools. Here are a few key features that make them stand out in the messaging world:

★Unified history

Edit your messages after posting,delete them so that they disappear for anybody.

★Cross-platform availability

Access your messages anytime, from any number of your mobile or desktop devices.

★Instant search

Find the message you're looking for, even among millions.

★Replies, mentions, hashtags

Easily trace a conversation and keep communication efficient, no matter the group size.

★Smart notifications

Mute the group to get notifications only when people mention you or reply to your messages.

★Pinned messages

You can pin any message to be displayed at the top of the chat screen. All members will get a notification — even if they muted ordinary messages from your group.

★ Public groups

Get a short link for your group and make it public, like lynnconway.me/groupname. This way,anybody can view the group's entire chat history and join to post messages.

Different between Channel and Group


Channel is a tool for broadcasting public messages to large audiences. In fact, a channel can have an unlimited number of members. When you post in a channel, the message is signed with the channel's name and photo and not your own.

Creating a group or channel


iOS: Click on the chats switch interface, click on the icon in the upper right corner, so you can see 'new group', 'new channel', click the corresponding button to create.<br />Android:Click on the button in the upper left corner, the interface will automatically slide out of the menu bar, click the corresponding button to create.


You can add your contacts,or using search by username. You can create links when creating groups or channels, or create them in their details. Here, you can add more members and send the link to others. Users using Potato can click on the link to Add to the inside.

How to set up all users to be banned and no private chat in the group


This function can only be used when the group is a supergroup.
Android: Click “More” in the upper right corner of the group chat box, select All Banned/No Private Chat. Or in the Group info – More - Group manage - All banned / No private chat.
iOS: In the Group info – More - Group manage - All banned / No private chat.
Tips: All banned and No private chats will not take effect for admin and above permissions, also can prohibit some member's message through the permissions in the supergroup management function.

How to set prohibit add friends in the group


Set the group to "No private chat" state, members can not add friends in the group.
Setting method:
Android: Click “More” in the upper right corner of the group chat box and select No private chat. Or select Group info — More — Group manages — No private chat.
iOS: Group info — More — Group managed — No private chat.
Tips: This function will not take effect for admin and above permissions.

How to view group QR code


Requires users have group admin permission. Group admin can click the QR code icon in the group info to view it.

How to search and add the group/channel


Android: In the chat list, click search button and enter the user name of group/channel you want to add, then you can find the corresponding group/channel.
iOS: In the search box of chat list, enter the user name of group/channel you want to add, then you can find the corresponding group/channel.

How to invite friends to group


The group must be set to allow invite members. Otherwise, only admin above can invite members.
Invite method: "Group info" - "Add Member". Or send a group link or QR code to friends, let them add a group.

How to invite robots to group


Method 1: Click Add Member, enter the user name of robot in search bar, click robot to join the group. Needs add members permission.
Method 2: Robot info page, click Add to group, select the group to add. Needs permission to add group members.

How to generate and modify group links


The supergroup admin enters the group info page — More — Group manages — related operations in the Group Type.

What is Username?


You can set up a public username on Potato. It then becomes possible for other users to find you by that username — you will appear in contacts search under ‘global results’. Please note that people who find you will be able to send you messages, even if they don't know your number. If you are not comfortable with this, we advise against setting up a username in Potato.

How do I get one?


You can set up a username in Settings and use the universal search box in the chats list to search for chats, messages, and usernames.

What can I use as my username?


You can use a-z, 0-9 and underscores. Usernames are case-insensitive, but Potato will store your capitalization preferences (e.g. Potato and potato is the same user). The username must be at least five characters long.

Do I need a username


Potato does not force users to need a username, but we recommend that users can set a username, so that other users who do not know your mobile phone number can also easily find you.

What do I do if my username is taken?


Potato usernames are distributed on a first come — first serve basis.

How to delete a contact


Go to Personal Info page, then click the edit button in the top right corner, scroll down to the bottom and click "Delete Contact".

How to share Potato Chat with friends


Click Contacts — Invite Friends — Share Potato to a third-party app, or select the phone contacts to share.

How to block out contacts


Personal Info page – Click“Edit”icon in upper right corner - Notifications (You can off this friend message notification) - Add to Block list.

How to add friends in the group


Users can enter the others' Personal Info page to add friends through the member list of group or click the user's photo in the chatbox. (If the group is open “NO private chat”, members are not allowed to add friends to each other).

What is Bot


This API allows you to connect bots to our system. Potato Bots are special accounts that do not require an additional phone number to set up. These accounts serve as an interface for code running somewhere on your server.

What is a secret chat?


Secret chats are meant for people who want more secrecy than the average fella. All messages in secret chats use end-to-end encryption. This means only you and the recipient can read those messages — nobody else can decipher them, including us here at Potato (more on this here). On top of this, Messages cannot be forwarded from secret chats. And when you delete messages on your side of the conversation, the app on the other side of the secret chat will be ordered to delete them as well. You can order your messages, photos, videos and files to self-destruct in a set amount of time after they have been read or opened by the recipient. The message will then disappear from both your and your friend's devices. All secret chats in Potato are device-specific and are not part of the Potato cloud. This means you can only access messages in a secret chat from their device of origin. They are safe for as long as your device is safe in your pocket.

Using the self-destruct timer


The Self-Destruct Timer is available for Secret Chats only. Photos sent with short self-destruct timers (< 1 minute) can only be viewed while you're holding your finger on them — and we will try to send a notification whenever a screenshot is taken. Please note that the timer only applies to messages that were sent after the timer was set. It has no effect on earlier messages.

How to save stickers


Method 1: Users can directly click stickers or use sticker links that sent by others to add stickers.
Method 2: Follow click "Discover"-"Stickers Store", you can see the posted stickers, select the sticker you want, and click Add.

How to withdraw the message I sent


Chat:
Android: Click or long-press the message need to be withdrawn, click delete for each other in the pop-up menu.
iOS: Double-click or long-press the message need to be withdrawn, click delete for each other in the pop-up menu.
Tips: If unselected delete for each other, then will only delete for yourself, others will still receive the message.
Group:
Android: Click or long-press the message need to be withdrawn, click delete in the pop-up menu.
iOS: Double-click or long-press the message need to be withdrawn, select delete in the pop-up menu, click delete for everyone.

How to pin the chat box at the top


Android: Long press a chat box that needs to be a pin in chats interface, click "Pin", then the chat will always on the top.
iOS : Slide left a chat box that needs to be a pin in chats interface, click "Pin", then the chat will always on the top.

How to search chat content


Android: Click the menu button in the top right corner of chat box, click "Search", and enter the keyword you want.
iOS: Click the title bar at the top of Chats, select search in the pop-up menu, and enter the keyword you want.

How to delete chat history


Android: Long-press the Chat or go to dialog box in the Chats, click “More” button in the upper right corner, click Clear chat history in the pop-up menu.
iOS: Slide left the chat that needs to clear, select delete to clear all chat history.
Tips: Currently supports delete chat history of chats type is private groups, one-to-one chat.

Can new device sync chat history


The new device will automatically sync the chat history after logging in to Potato Chat.

How to use secret chat and self-destruct function


Private Chat: On the Personal info page, click “More” and select private chat.
Message Self-destruction (Android): In a private chat, click the “More” button in the upper right corner to set a self-destruction timer.
Message Self-destruction (iOS): In a private chat, click the alarm button next to the input box to set a self-destruction timer.

Logging out


Remember, that you can use Potato on as many devices at the same time, as you like. If you log out, you don't lose your cloud messages. However, you will lose all your Secret Chats and all messages inside them when you log out. Note that logging out doesn‘t trigger remote deletion of your secret chat messages on your partner’s device — to do that, choose ‘clear history’ first. iOS: Go to Settings, then Edit, then Log out. Android, Windows Phone: Go to Settings, then Log out.

Changing your phone number


You can change your number in the settings - phone number. Your account and all your cloud data-messages,media,contacts,etc. will be moved to the new number. Important:all your Potato contacts will get your new number added to their address book,provided they had your old number and you haven't blocked them in Potato.

What if the registration/login verification code is not received?


If your mobile phone does not receive the SMS verification code, please check whether the mobile phone network is normal or the SMS is intercepted. If it is normal, it may be caused by network delay. After 2 minutes, the system will inform you of the verification code by phone. If you still do not receive it, please try to change your mobile phone number and try again.

Why does the system prompt me to banned messages


Group banned: You are banned by the group admin, please contact the admin.
System banned: Your message is too fast or behavior harassing users.

What should I do if my account is stolen


Please contact customer service "@support" or go to feedback page to appeal https://www.ppct.in/p/suggestion

How to change the chat background


Follow Click: "Me" - "Chats Settings" - "Chat Background", you can choose a photo from system or click "Photo Library" to bring your own background.

How to hide the mobile number


Follow Click "Me" - "Privacy and Permission" - "Phone Number" - "Nobody", then nobody can view your mobile number.

How to set up not allow invite to group?


Follow Click "Me" - "Privacy and Permission" – "Group" to set up relevant Settings.

How to change my password


Change Two-Step Verification Password: Click "Me" - "Account Security" - "Two-Step Verification" and follow the prompts to change your password.
Change Passcode: Click "Me" - "Account Security" - "Passcode and Touch ID" and follow the prompts to change your password.

How to check the user's mobile number


If the user set up to prohibit others from viewing the mobile number, everyone cannot view the user's number. If set up some special users cannot be viewed, these users cannot view the number. Otherwise, you can check the phone number in the personal info page.

How to change nickname


Follow Click "Me" - Profile - Edit nickname - "Done".

How to cancel my account


Follow click Me — Account Security, you can set the offline self-destruction time of the account. If the duration of not logging in reaches the setting time, the account will be automatically destroyed.

How to view my account username


Click "Me" – "Profile", then you can view the related info about username, phone number etc.

If the account is banned, how to unbanned it


Please go to feedback page to apply for unbanned it https://www.ppct.in/p/suggestion

How to report users


Personal info page – More - Report, you can make complaints here.

How to block the people greeting nearby


Follow Click "People Nearby" - "More" - "Clear location data and exit".

How to post Moments


Follow Click "Discover" - "Moments" - "Camera icon in upper right corner" - "Write moments content" - "Publish".

Does it support multiple devices online at same time?


Potato supports multiple devices online, including Windows, Linux, Macos, Android, iOS.

What is the capacity of the cloud disk


Cloud disk capacity is unlimited.

Does the video stored in the cloud disk take up the storage of the phone


Cloud disk use cloud storage, does not take up phone storage.

How to develop and use robots


Please visit the Potato official website https://www.ppct.in/api to view related development documents.

How to use Mini Programs


Method1: Open any dialog box, type " @app + space ", click the Mini Program you want to experience in the list. or type " @app + space + name of Mini Program ", then you can accurately find the required mini program.
Method2: Click " Discover " - " Mini Programs ", then you can enter the Mini Programs list interface.
Method3: On the Chats interface, when the chats at the top, swiping your finger down on the screen will pop up a list of Mini Programs.

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