Potato FAQ
This FAQ provides answers to basic questions about Potato.

General

What is Potato?

Potato is a messaging app with a focus on speed and security. It’s superfast, simple, secure and free. You can send an unlimited amount of messages, photos, videos and files of any type (.doc, .zip, .pdf, etc.). Potato groups have up to 5000 members and you can create channels to broadcast messages to an unlimited number of subscribers We built Potato to make messaging speedy and safe again, without the usual caveats.

Who is it for?

Potato is for everyone who wants fast , security reliable messaging.Everyone can use Potato and enjoy it. For Business users and small teams,Potato provides large groups,desktop apps and powerful file sharing options; Potato groups can have up to 5000 members,we support replies,mentions and hashtags that help maintain order and keep communication in large communities efficient;

In case you're more into pictures, Potatos has animated gif search, a state of the art photo editor and an open sticker platform (find some cool stickers here or here). What‘s more, there is no need to worry about disk space on your device. With Potato’s cloud support and cache management options, Potato can take up nearly zero space on your phone.

Is it available on my device?

Potato can be used on smartphones, tablets, and PC, and Potato has supported ios (6 and higher), Android (4 and higher). You can also use a Windows or OSX desktop application to install. In other words, you can use Potato everywhere with your own cell phone number on most devices.

About privacy

In this era of flooding data, Potato is very concerned about the privacy of users. On this issue, we agree that the most important things are:

1. Protect the user's chat information, prevent third parties (such as officials, employers, etc.) snooping

2. Protect the user's personal data, prohibit third parties such as marketers, advertisers Get this information.

We believe that the issue of privacy is very concerned about each user, but also with each user's life is closely related to, so to protect the privacy of users, is the primary task of Potato, we will strive to do, will do well.

Potato Basics

Who can I message?

You can write to people who are in your phone contacts and have Potato. You can also select a public username for your Potato account. Other people will be able to search and find you by that username — and send messages to you even if they don't know your number.

Who has Potato?

People who has a potato account will stick to your contact list.They also have pictures.

Inviting friends

IOS:You can tell your friends via text message, or send Potato download link directly from other means.

Android: Open the app menu (swipe right in chats list) — Invite Friends. Then choose an application via which you would like to send out invitations.

You ban give our website to you friends or give your own link so that they can find you easily on potato even if they don't have your phone number.

Groups & Channels

What is Groups?

Potato groups can have up to 5000 members each and are extremely powerful communication tools. Here are a few key features that make them stand out in the messaging world:

★Unified history

Edit your messages after posting,delete them so that they disappear for anybody.

★Cross-platform availability

Access your messages anytime, from any number of your mobile or desktop devices.

★Instant search

Find the message you're looking for, even among millions.

★Replies, mentions, hashtags

Easily trace a conversation and keep communication efficient, no matter the group size.

★Smart notifications

Mute the group to get notifications only when people mention you or reply to your messages.

★Pinned messages

You can pin any message to be displayed at the top of the chat screen. All members will get a

notification — even if they muted ordinary messages from your group.

★ Public groups

Get a short link for your group and make it public, like potato.im/groupname. This way, anybody can view the group's entire chat history and join to post messages.

How are they different?

Channels are a tool for broadcasting public messages to large audiences. In fact, a channel can have an unlimited number of members. When you post in a channel, the message is signed with the channel's name and photo and not your own.

Creating a group or channel

iOS: Click on the chats switch interface, click on the icon in the upper right corner, so you can see 'new group', 'new channel', click the corresponding button to create.

Android:Click on the button in the upper left corner, the interface will automatically slide out of the menu bar, click the corresponding button to create.

Adding members and using Invite Links?

You can add your contacts,or using search by username. You can create links when creating groups or channels, or create them in their details. Here, you can add more members and send the link to others. Users using Potato can click on the link to Add to the inside.

Username

What is Username?

You can set up a public username on Potato. It then becomes possible for other users to find you by that username — you will appear in contacts search under ‘global results’. Please note that people who find you will be able to send you messages, even if they don't know your number. If you are not comfortable with this, we advise against setting up a username in Potato.

How do I get one?

You can set up a username in Settings and use the universal search box in the chats list to search for chats, messages, and usernames.

What can I use as my username?

You can use a-z, 0-9 and underscores. Usernames are case-insensitive, but Potato will store your capitalization preferences (e.g. Potato and potato is the same user). The username must be at least five characters long.

Do I need a username

Potato does not force users to need a username, but we recommend that users can set a username, so that other users who do not know your mobile phone number can also easily find you.

Will people know my number?

No. Neither party will see another‘s phone number.

Can I delete my username?

You can just set an empty username.This will remove your username and people will no longer be able to find you via search.

What do I do if my username is taken?

Potato usernames are distributed on a first come — first serve basis.

Bots

What is Bot?

This API allows you to connect bots to our system. Potato Bots are special accounts that do not require an additional phone number to set up. These accounts serve as an interface for code running somewhere on your server.

Secret Chats

What is a secret chat?

Secret chats are meant for people who want more secrecy than the average fella. All messages in secret chats use end-to-end encryption. This means only you and the recipient can read those messages — nobody else can decipher them, including us here at Potato (more on this here). On top of this, Messages cannot be forwarded from secret chats. And when you delete messages on your side of the conversation, the app on the other side of the secret chat will be ordered to delete them as well. You can order your messages, photos, videos and files to self-destruct in a set amount of time after they have been read or opened by the recipient. The message will then disappear from both your and your friend's devices. All secret chats in Potato are device-specific and are not part of the Potato cloud. This means you can only access messages in a secret chat from their device of origin. They are safe for as long as your device is safe in your pocket.

Using the self-destruct timer

The Self-Destruct Timer is available for Secret Chats only. Photos sent with short self-destruct timers (< 1 minute) can only be viewed while you're holding your finger on them — and we will try to send a notification whenever a screenshot is taken. Please note that the timer only applies to messages that were sent after the timer was set. It has no effect on earlier messages.

Your Account

Logging out

Remember, that you can use Potato on as many devices at the same time, as you like. If you log out, you don't lose your cloud messages. However, you will lose all your Secret Chats and all messages inside them when you log out. Note that logging out doesn‘t trigger remote deletion of your secret chat messages on your partner’s device — to do that, choose ‘clear history’ first. iOS: Go to Settings, then Edit, then Log out. Android, Windows Phone: Go to Settings, then Log out.

Changing your phone number

You can change your number in the settings - phone number. Your account and all your cloud data-messages,media,contacts,etc. will be moved to the new number. Important:all your Potato contacts will get your new number added to their address book,provided they had your old number and you haven't blocked them in Potato.

Deleting a Potato account

If you do not log in at least once within this period(set in privacy and security), your account will be deleted along with all groups messages and contacts.


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